Terms & conditions
FAQs / TERMS AND CONDITIONS – Tributes On The Hill 2023:Q. Can I bring a food/wine/beer etc into the arena? NO FOOD OR DRINK CAN BE TAKEN INTO FESTIVAL ARENA except for one plastic bottle of water – 500ml or less. Ample bars charging very reasonable prices will be in the arena to sell a large array of alcoholic and soft drinks. Bags will be searched at the entrance to the arena. Personal drinks and food can be consumed in the camping area. Q. Any ID requirements or an age limit to enter the event? You will require a form (Passport/Driving Licence) ID to purchase alcohol if you are lucky enough to look under 25. Under 13yrs are admitted free, but must be accompanied by a paying ticket-holder over 18 at all times. Teenagers (13-17) will also need to be accompanied by a guardian 18 years or over to access the festival, but are free to roam once inside. A child welfare tent will be situated in the arena adjacent to the food village. Q. Is there a charge for the car park and can you leave your car overnight? We are charging £5 per car and these donations will go to local good causes, the purpose of the car park is too raise money for local organisations. Please drive there and leave your car over the weekend and you will be okay to collect on Sunday. Parked at your own risk. Q. Can I camp? Yes, on the festival site. Camping is provided at various locations on the same field near to the festival arena and is managed by our partners.
Q. Can I Glamp?
Yes, glamping is available through our partners – Summer Belles. Info on www.summerbelles.co.uk Q. BBQs? Strictly NO BBQs on the festival site. However, we will have a wide range of food stalls that will provide fantastic value for money festival food. Q. What is NOT ALLOWED onto the festival site? -Gas bottles, canisters or similar -Goods for unauthorised trading -Weapons -Chinese/sky lanterns -Drones -Generators -Glass -Illegal substances, legal highs or herbal highs -Portable laser equipment and pens A drugs amnesty bin will be situated at the entrance to the site. The bin will be at the entrance to the site and SIA registered security staff will be actioned to search bags upon arrival. Q. Bus service? Yes, we will have a bus service that will transport you from the festival site from 9pm and into the fantastic little town of Frodsham. The bus will stop outside KASH 22. Please look on Facebook “ @tributes on the hill” for bus updates. ‘Tributes On The Hill’ wants everyone to have a fantastic time, by arriving safe, staying safe and leaving safe with a huge smile. Please respect the boring stuff and arrive with a smile. Our security staff will appreciate a smile on arrival. Please enjoy our lovely festival.www.tributesonthehill.co.ukTickets are not transferable and only valid when purchased from official agents of Tributes On the Hill. Refunds are only considered on major cancellation, substantial alteration or by special exception determined by ‘Tributes On The Hill’ Q.Are we allowed to bring food/drink into the festival? There is no food or drink permitted into the arena site other than a sealed bottle of water -up to 750ml. Free water is available at the bar. There are plenty of licensed bars and food stalls in the festival. You can also leave the site to frequent local bars and restaurants. Any questions please contact us firstname.lastname@example.orgQ. Can I use email confirmation to gain access to the festival? Online tickets will be printed or sent to your phone with a QR code (Skiddle) payment confirmation. The code will be scanned on arrival and entry will be permitted. If the scan shows the ticket has already been redeemed, then access will be denied. If your ticket does not have a QR code , then we will have list of retrieval tickets with card details (name and last 4 numbers of the payment card). These details will be cross referenced with our list and deleted on entry. Paper tickets collection on entry: If you have requested ticket on arrival your email confirmation will be cross referenced with our ticket office at the gates of the arena and you will be issued with your ticket on arrival at the entrance. Paper tickets mailed out: Your email is confirmation that we have received your order. You will then receive you paper ticket through the post to an address you provided at the time of booking. Access will only be granted to the festival with a valid two section paper ticket only (please bring both the stub and the main portion of the ticket). Q. Can different people use one weekend ticket? No. This is at a discounted price for those wanting to come along to three days. You will get a weekend wristband on the Friday that you will need to keep on your wrist to access the event the following day. Damaged, ripped or torn wristbands are void. Q. Can I get a refund? Unfortunately all tickets are non-refundable, unless of cancellation. Q. Can I leave the site once I am within the festival? Yes. You will swap your paper ticket for a wristband when you arrive which will allow you to come and go from the site on a reasonable basis. All wristbands must be securely on your wrist. Damaged, ripped or torn wristbands are void. Q. Are children allowed to the festival? Yes. The festival is planned as a family event. All under children 18 years must be accompanied by an adult and children under 13 will need to have a ‘child’s ticket’ – 13-17 years will require a ‘teenage ticket’. Q. Are animals allowed on site? Guide dogs and well behaved pet dogs will be allowed into the arena and must be on a leash at all times. Free water is provided, so please bring your dog bowls with you into the arena. Dogs must be supervised at all times. Q. Are there disabled facilities? We provide a disabled area in the form of a raised platform with ramp and barriers, to be placed in a high visibility area with uninterrupted views of the main stage. We will also place a dedicated disabled access gate. There will be disabled toilets on the arena and camp site as well. Q. Is there seating available? Seating in the form of owners festival/camp chairs can be brought into the arena. Bales of hay will be available in the arena for seating. Q. Am I allowed to bring chairs and blankets etc? You can bring your own camping chairs and blankets. There is limited grass areas so space so the earlier you arrive the more chances you will have of getting a good spot. Tables, tents, gazebos, cooking facilities and other camping equipment will NOT be permitted in the arena. Q. Are there any VIP tickets available this year? There no plans for VIP tickets at the time of going to print with these terms and conditions for this year. We have corporate hospitality packages available. If you are interested please email: email@example.com or call 07868 733168 Q. Can I use debit/credit card in the festival bars and food stalls? There will be debit/credit card facilities at all bars and on most the traders. These will be clearly marked. We cannot guarantee that card facilities will be available on all trader stalls as these are outside companies PLEASE REMEMBER… No glass allowed due to our licencing restrictions .
Only alcohol purchased within the festival arena site can be consumed in the arena. Strobe lighting and smoke effects may be used at the festival. To ensure that everybody enjoys a good view of the stage, please do not bring gazebos, large umbrellas or any other objects that may obscure the stage areas. Barbecues, garden flares and fireworks are also not permitted. Prolonged exposure to amplified sound may cause permanent hearing damage, please protect your ears and especially those of young children. Visit actiononhearingloss.org.uk to find out how to safeguard against hearing loss. We’re really happy to be able to hold the festival at FRODSHAM HILL ARENA and our aim is to leave it as beautiful as we found it. We’d be grateful if you would help us achieve this by putting your litter in the bins provided, leaving the park and surrounding streets just as you found them and respecting any wildlife you come across. Due to legal artist performance rights and royalty obligations, no video or audio recording equipment or any camera, which is over 35mm or with a detachable lens, is permitted into the festival site. You will not be allowed to enter the site if you bring equipment that, at the discretion of our security, infringes these rules. At the end of your evening please follow the directions of the stewards. ACCESS AND FINISH TIMES CAMPERS can arrive from 11am on Thurs 30th June and can stay until Monday 4th July at midday. A private party for campers will be arranged for Thurs night 30th June in the arena – entrance is free. EVENT TIMES
Thursday 29th June
Access for campers will be available from 1pm. Entertainment will be provided in the arena, free of charge, from 5pm until 11pm. Friday 30th June: The gate/bars will open at 12 midday. The music will start at 3pm and there will be a strict curfew of 11pm. All licensed bars will close at 11pm strict. Saturday 2nd July: The gate/bars will open at 12 midday. The music will start at 12pm and there will be a strict curfew of 11pm. Sunday 3rd July: The gate/bars will open at 12 midday and music will start at 1pm. Curfew will be 9pm. WHERE TO STAY? Tributes On the Hill is a camping festival and we can cater for all modes of camping www.tributesonthehill.co.uk. Book with our official accommodation partner Hotels.com for discounts, rewards and more. Get instant discounts now and earn free nights later. AGE RESTRICTIONS: Children over 13 years old and under 18 years old must be accompanied by a parent or guardian (18 or over) and will need a ‘teenage ticket’. If you are 18 or older you can attend on your own, please bring ID with you. ENTERING THE FESTIVAL SITE If you look under 25, we will ask you to prove your age. If you’re under 16 attending with a parent / guardian, we may ask the guardian to prove they are 18 or over. Upon entry confirmation, a wristband will be attached to the persons wrist (at the point of entrance). The appropriate colour will indicate the level of risk/age/over 25. BUYING ALCOHOL A challenge 25 policy will be in place for all alcohol sales. If you look under 25, we will need ID from you or we cannot sell you a drink. The issue of appropriate wristband on entrance will also determine proof of age. A second check will be requested if deemed necessary by the bar supervisor. The only accepted proof of age documents are: A Passport (Not a photocopy) Driving Licence A Proof of Age Card bearing a PASS hologram A Ministry of Defence identity card A National identity card issued by an EU member state WHAT TO BRING Your ticket and you. Clothes for any weather eventuality – hat, sunglasses, rainwear, warm clothing Sunscreen Bring enough cash and/or your card (somewhere to keep it safe) Bring ID if you look under 25 in order to be admitted to the festival. You will also need ID if you want to buy alcohol and look 25 or under. Medication – if you need to bring medication, we recommend bringing a doctor’s note or a prescription for it. Please be understanding if we question what you’re bringing in as it is important to prevent illegal drugs being brought into the festival Remember to tell your friends of any allergies you have Check out the latest weather before you leave DO NOT BRING Aerosols over 250ml Air horns Alcohol Animals (except supervised /assistance dogs) Audio visual recording equipment (Professional) BBQs Balloons Bicycles, scooters, roller skates Blow torches Cans Chairs, stools, floor seating, shooting sticks Chinese lanterns Cooking apparatus Cool bags / boxes (large) Cutlery Drinks (ONLY ONE unopened plastic bottle of water 750ml or less permitted) Drones Fireworks / pyrotechnics Flag with poles Flares / distress flares / smoke flares Food (small amounts for personal consumption permitted) Gazebos Gas cylinders Glass Illegal substances (drugs) Laser pens Legal highs Nitrous oxide / herbal highs Megaphones Penknives Smoke bombs / canisters Sound systems Spray cans Golf Umbrellas (large, small/folding umbrellas permitted) Weapons FOOD & DRINK You can take food and drinks into the festival campsite for your own consumption provided that you consume these outside the arena. One sealed water bottle with a capacity of 750ml or less will be allowed into the arena. These can be refilled for free inside the arena. Please don’t bring any glass containers/bottles of any kind. EMERGENCY EVACUATION In the event of an emergency site evacuation, all music and music will be stopped and a vocal warning will be issued from the stage for everyone to evacuate the site, in a calm and orderly manner, to the nearest emergency exit. These emergency exits will be clearly marked and emergency evacuation will be supervised by at all times by trained security staff to keep an orderly departure of the site. A message will also be broadcast on the video wall behind the band. MEDICAL ASSISTANCE Trained paramedics will provide permanent on-site medical assistance from a clearly marked tent. An off-site ambulance will be on standby if immediate hospitalisation is required. Most of our SIA security staff will be first aid trained. Should you believe that medical assistance is required by a patron, and then please keep the patron in place whilst another patron alerts the nearest security personnel to the situation. The security personnel will call for assistance on their walkie-talkies and take the appropriate action. ENTRANCE PROCEDURES/BAGS/SEARCHES Large bags are not allowed to be taken into the festival. There are no cloakroom or storage facilities. Small bags are allowed into the festival with the dimensions W21cm x H30cm x D8cm (A4 Size). Bags will be searched on entry to the event, to avoid lengthy queues we strongly advise that you do not bring a bag. We appreciate your cooperation and patience when entering the festival. See below for examples: Bags must not be left at entrances or surrounding areas. Any items left will be removed and disposed of accordingly. You will also be searched at the entrance to the event which may include a full body pat down and/or use of hand held metal detectors. Any item(s), which may reasonably be considered for use as a weapon, or which may cause danger or disruption to any other persons at the event, and personal alcohol will be confiscated. Please allow plenty of time to get into the event, and for concert entry procedures, ticket checks and searches. Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities within the arena or other parts of the site may be searched. All tickets will be checked on entry. Wristbands are for one person only to wear all weekend, they cannot be transferred. One small (500ml) sealed bottle of water allowed per person. DO NOT PURCHASE YOUR TICKETS FROM UNOFFICIAL OUTLETS OR TOUTS
SMOKING The same smoking regulations apply as the rest of the country, you can smoke in the open air but not inside big tops and tents – look out for the ‘no smoking’ signs.
The Premises License issued to TRIBUTES ON THE HILL by CHESHIRE COUNTY COUNCIL has conditions attached to it relating to the reporting of Crime and to formulate a drugs policy with CHESHIRE Constabulary. You will be searched at the entrance. Any items which the organisers consider may be used in an illegal or offensive manner will be confiscated. Neither anti-social nor illegal behaviour will be tolerated and participants will leave themselves liable for eviction from the event and possible prosecution. CCTV will be in operation in all parts of the arena. Surrender Bins will be provided for the event to encourage festival goers to deposit drugs or other contraband in these bins before going onto the site. These bins will be subject to appropriate security measures. The Event Organisers will ensure a robust and effective search procedure of patrons entering the event or suspected of possessing drugs once in the event itself. If persons are found within the event to be in possession of controlled drugs they may be presented to police who will undertake appropriate investigative measures. Where there are grounds to suspect that a person is involved in the Supply of Controlled Drugs, they will be arrested and dealt with by the police accordingly. For security reasons, all ticket holders will be subject to extra searches of their bags and their person at this year’s TRIBUTES ON THE HILL.. We ask everyone to be patient and we thank you in advance for your cooperation with any security requests and all searches. Police are encouraging people attending the TRIBUTES ON THE HILL to have a great time and to be reassured police patrols will be in place as a precautionary measure. CHESHIRE Constabulary is supporting TRIBUTES ON THE HILL and the event organisers by providing a police presence around the venue throughout the event. Patrol officers maybe be joined by specialist officers in order to provide reassurance to members of the public.G